Person-Centered Care Coordination

Care Alliance of Western Massachusetts (CAWM) is a partnership of eight agencies working together to connect consumers with long-term services and supports. We are a team of compassionate professionals providing person-centered care coordination services for eligible MassHealth ACO and MCO members ages 3-64.

Our partner agencies have over 4 decades of experience in Hampden, Hampshire, Berkshire, Franklin, and Worcester Counties. We use our deep working knowledge of community resources to help healthcare consumers overcome the impact of social and economic issues. Our team coordinates home and community resources and care across a broad spectrum of health and social services.

  • The Care Coordinators who work directly you are the core of our team. Each is highly educated and many are bilingual.
  • Our care coordination team has diverse experience with children, families, and adults, and the services critical to their health and survival.
  • We focus on person-centered care coordination because we believe consumers should have a choice.
  • We work closely with each member and take their life situation into account so they can be as healthy as possible.
  • We have experience with crisis intervention, persons with disabilities, behavioral health, individuals with intellectual and developmental disabilities, domestic issues and other critical health and social service areas.
  • As part of your care team, we’re here to connect the dots and promote communication between the primary care team, all involved parties and you.

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How Care Coordination Helps – Connecting you with services to help you meet your health-care goals

Resources for Consumers

Information for Providers

Staff Video Introductions

We encourage you to view our staff video introductions and get to know how our individual Care Coordinators, Transition Coach, and Supervisors can help you make the most of your community’s healthcare and social services.

What is LTSS?

A disabled child outside in a wheelchair with her sister showing her a beautiful white flower.If you’re living with a chronic or disabling condition, we help you find long-term services and supports to help keep your life on track. We focus on your needs and wants. Whether you require meal delivery or in-home assistance, we build an assistance program that enhances your life.

Discover more about LTSS.

Resources for Consumers

Care Alliance of Western Massachusetts is helping this family with care coordination.Connect to Mass Health, ACOs and MCOs and more.
Explore our resources.

Information for Providers

Four people in wheelchairs playing ping pongCAWM is an alliance of 8 partner agencies with over 40-years of experience providing long-term services and supports. Together, we provide care coordination services for MassHealth ACO and MCO members in Hampden, Hampshire, Berkshire, and Franklin Counties and also for residents of Athol, Petersham, Phillipston, and Royalston in Worcester County.

Discover more.

Our Partners

Behavioral Health Network, Inc.
Elder Services of Berkshire County, Inc.
Greater Springfield Senior Services, Inc.
Highland valley Elder Services
LifePath, Formerly Franklin County Home Care Corporation
Stavros: Life's What You Make Of It.
WestMass ElderCare, Inc.

The Care Alliance of Western Massachusetts is happy to answer all your care coordination questions. Please call us at 413-538-9020 for more information or fill out the Contact Us form below.

Contact Us

Contact Us

Care Alliance of Western Massachusetts works with residents of Hampden, Hampshire, Berkshire, and Franklin Counties. We also provide services to residents of Athol, Petersham, Phillipston, and Royalston in Worcester County.

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