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Person-Centered Care Coordination
Our care coordination process makes it easier for you to connect with your MassHealth ACO and MCO benefits. We work with eligible ACO/MCO members from age 3 to 64 so we understand that healthcare isn’t one-size-fits-all. Our Care Coordinators know you have needs and concerns that are unique to you alone. That’s why you’re the focus of every service we provide on your behalf.
We get to know you and your circumstances because that’s the best way to assess your needs. During our care coordination process, we evaluate your informal support system and identify any gaps. We help you access covered supports, services, and benefits that are essential to your overall health.
We’ve helped many ACO and MCO members accomplish this goal by resolving existing issues. We’ve also taken steps to prevent future problems.
- Alerted member physicians about care issues
- Helped members understand insurance coverage and health care plans
- Assisted with MassHealth eligibility, name accuracy, and other issues
- Interpreted and explained insurance, health care coverage, and LTSS CP supports in Spanish, Russian, Arabic, Nepali, and Portuguese
- Resolved complex prescription issues and prevented further medical problems caused by missed medication
- Helped patients with mobility issues obtain a lift chair, adaptive equipment, stair lift for second-floor access, and adaptive educational needs
- Resolved member’s food pantry issues by assisting with SNAP application
Your Care Coordination Ally
We provide services for your ACO or MCO.
- BeHealthy | HNE
- Berkshire Fallon Health Collaborative | Berkshire Medical, the CHC, Fallon
- BMC Health Net | Holyoke Hospital
- BMC HealthNet Mercy | Mercy Hospital
- Boston Children’s with Tufts
- Community Care Cooperative (C3) | Holyoke Health Center, CHC of Franklin County, Hilltown Health Center
- Partners HealthCare Choice | BWH & Mass General
- Steward Health Choice
- Tufts Health Together
The Care Alliance of Western Massachusetts is happy to answer all your care coordination questions. Please call us at 413-538-9020 for more information or fill out the Contact Us form below.
Care Alliance of Western Massachusetts works with residents of Hampden, Hampshire, Berkshire, and Franklin Counties. We also provide services to residents of Athol, Petersham, Phillipston, and Royalston in Worcester County.